NO ANSWER OF UIF MONEY

I being waiting from August last year for my UIF money Every time i phone they got a diffrent answer for my question i apply online WHY DO YOU HAVE A WEBSITE AND ITS NOT RELIABLE AND NOT EVEN REALLY MUST FEED BACK ON IT WHAT ABOUT PEOPLE DONT HAVE MONEY FOR TAXI TO GET TO THE OFFICE AND CAN APPLY ONLINE BUT NOW THE ONLINE DOESNT EVEN WORK Right LIKE REALLY WHAT A WAST OF TIME I WANT SOME FEED BACK ASAP I WILL TAKE THIS MATTER FURTHER