Nigel labour department

Submitted my maternity documents on the 4th of March at the Nigel labour department and I still haven't received any payment whatsoever when I went back to submit the baby's birth certificate I was told that whoever assisted me didn't scan my ui19 Form had to que again and apparently my company had to be emailed for a confirmation letter in which none of that was done now I have to go there all the time for their I competency.. I'm disappointed I won't lie