My son submitted eve...

My son submitted everything in the 23 of July and sign he got message that claim approved in 15 days submit request for payment online or dol but most of we are trying their ussd always not working cause already 15 days gone we are hungry but they busy tell us story not only but a lot of people complaining about online thing they must find a way to help poor people with their money please help us ..not only us but the whole Thank you