My claim has not been processed

I app**** for my maternity benefit on the 7th Jan and I was told that I should check after 6weeks, I was given a number to call and check but it doesn't work after 7weeks of no sign of payment I then went back to the office to only be told that their SCAN IS NOT WORKING which means my documents have not been sent to pretoria due to that and I should come back a week later to see if they managed. Now my problem is this SCAN situation only started a couple of days ago,now y my documents have not be scanned weeks before? And this is the very same government we vote to power who have no sense of workmanship and urgency when it comes to peoples claims. This is a government I have paid taxes too! I wonder now how long will the SCAN situation last for and how much longer will my claim take! After having waited this long now I must wait for a technical problem they don't know when it will be fixed and in the mean time what am I taking care of my child with and what makes bit worse is that there is no number for me to call at-least to find out what is happening with the claim, I have to use public transport which am gonna pay for with what money?