most uif staff don't go to work but to eat & get free tea/ coffee

hi I went with my daughter to uif office in Central durban to apply for unemployment funds we were there early but the queue was already long but not that bad coz different person was going different rooms finally it was her turn & after a while she had to go get firm filled at the bank when we got back you must join the line again although she was there ok no problem she followed again got rite to the front 4th person & was told please come back tomorrow coz we short staffed so my daughter asked give us a no. so we can be seen to 1st but was told you just have to follow the line again now that is unfair so today went back queues was not that long after getting to 1 room they sent her to another room & then offline which is a problem in uif office coz I had the same problem offline come 2morrow & then after a few applications offline... then most of staff went to staff room to do nothing it's like they just wait for offline but there are a few like 3 of them still walk around trying to help people in the queues like gives forms to go fill at bank or try to make people feel like they are there but most got that don't care pathetic attitude.. only making tea,coffee & munching we have to run again 2morrow morning bcoz the system is up the flipping pole this offline problem at uif centres are going on fir very long & they got so many staff earning a free salary coz even when online they just walk around talking & interrupt others whose working coming & chatting stories that got nothing to do with applications & slowing the progress of flow of queues 3 days for you to apply for your money when will we see people in places like that employ people on merit not who you know I classified these idiots of just there to earn a salary for putting 25% of work