Mitchell's Plain UIF centre appalling service

I wish to formally raise a complaint regarding the disgraceful customer service at the Mitchell’s Plain Labour Department office.

Applicants are told to apply for UIF online and then instructed to wait 7–15 business days for a payout. However, after waiting, no payout is received. When you go to the labour centre for assistance, the situation is appalling: more than 40 people are left waiting while only 7 staff members are present. At 12pm, 6 of them leave for lunch simultaneously, leaving just one person to assist the entire queue.

The call centre is equally unhelpful, repeating the same scripted response that “you will receive money in 7–15 business days,” without offering any real assistance. Staff at the Mitchell’s Plain office display rude attitudes, take excessive breaks, and appear to spend more time eating than working.

This level of service is unacceptable. The community depends on this office for essential support, yet people are treated with disregard and left without the help they urgently need. I urge that immediate corrective action be taken to improve staff conduct, efficiency, and accountability at this branch.