Maternity UIF Claim

I am utterly disgusted with the service received from UIF!! I have put in a claim in March 2024. Till today I have not gotten a response after an ample amount of escalations on the Online Customer Care Line. I submitted my claim at the Alberton labor department and ever since April this year I am calling and following up on my claim about 10 times. I then spoke to a consultant over the phone and they advised me to Email all my documents for them to submit my claim again. AGAIN I waited and called a millions times!! I then spoke to a Team Leader online Services - Siyabonga Dube who advised me he will escalate the matter - Still a month later with no feedback. I then called again and spoke to a Manager online services called Itumeleng Baaitse and STILL I have not received feedback!!!! Its been 5 months with no RESPONSE!!!!!!!! there is absolutely no urgency and compassion to assist!!!