Maternity UIF claim

I app**** online on 06/08/20 but received no response. I tried reaching out to the call center, but they were always unavailable, so I went to the branch. There, I was told I’d receive my money in 15 days. After the 15 days passed, I called the call center again, and they informed me they would escalate the issue and that I should wait another 10 days for a resolution. I returned to the branch and was assured I’d get my money within two weeks, but I still haven’t received anything. I’m set to return to work in December, and with no payment, I’ve had to take on multiple debts, believing the money would come through. Now, I’m struggling to provide for my newborn, and it feels like no one is willing to help or go the extra mile. This system has completely failed me.