Maternity uif benefit over due:

Name : geneve Surname ; kinnear Id: *** Sars ref; u*** Went to uif main street in august multiple times was turn away for loadshedding and or systems down , paperwork incorrect had to go back fix paperwork, finally when I got assistance 2 October, was told to upload document which was done application went to the assessor on the 8 and was approved on the 20th received sms saying payment will be process in 5 working days, with ***-007105 however on the 27 system show went to paymaster again waiting period of 5 working days , today is the 7th already still haven't received anything, my rent payment was due on the 30th and grace period the 3th of November,when I call the call centre they can't give estimate date so that I can make arrangements accordingly, I called the call centre 3times already and no proper feedback, I'm depleted stroes ..All I need to know is when will payment reflect in my acc for me to make the alternative arrangement with my creditors.