Maternity UIF

It is now almost 10 months since I have first claimed for my maternity benefits from the UIF Department. I have not received any communication from them and to say that I have phoned them countless times is no understatement. I app**** on the 3 June 2021 and have jumped through every hoop that they have thrown my way, for the last 3 months "my claim" is "waiting for final approval" which never seem to happen. The "system" is utterly useless, mothers and babies depend on the money. Every time I call the UIF contact center, they respond by saying that they will escalate the claim and provide some feedback (feedback that have never arrives). This happens almost on a weekly basis. When you ask them to speak to a manager, they simply reply and say that there is no manager. This is the most ridiculous excuse ever. Needless to say, I am utterly disappointed in my government and the UIF center.