MATERNITY CLAIM PAY OUT

ON THE 18/06/2015 I PUT THROUGH AN APPLICATION, I CALLED ON THE 05/09/2015 TO FIND OUT WHY NO PAYMENT HAS BEEN MADE AND WAS INFORMED THAT I MUST REGISTER ONLINE ON UFILING WHICH I DID BUT ON THAT SITE THE IS NO INDICATION HOW FAR YOUR CLAIM IS AND WHEN YOU CALL THE CALL CENTRE YOU CAN HOLD ANYTHING FROM 30MINS TO 2HOURS BEFORE YOU GET SOME ON THE CALL AND STILL THEY CANT SEEM TO GIVE YOU ANY EXPLANATIONS ABOUT YOUR CLAIM EXPECT FOR IT BEEN PROCESSED. I WAS HOME FOR 3MONTHS WITH NO PAY OR COMMUNICATION I HAVE SPEND TO MUCH MONEY CALL LABOUR AND STILL NO HELP AT ALL FROM THEM. Please help.