Maternity claim

I submitted my claim beginning of May, I was told to come back on the 14th of June. An entire month of not being paid an entire month of not paying for your debits, because though i am on maternity leave i still have bills to pay and a family to feed more especially a new baby that requires me to have money. When i went back on the 14th i was told the application was declined because they couldn't pick up the full names of my gynecologist from the HPCSA page. Why on the form there is a contact detail section? If there is certain information missing and the dept can not pick up the phone call or send and email or sms notifying you to please visit them or send the missing information. Of which the information (initials and surname and practice number of my doctor) was on the form. I was told to wait for 10 days. It has been over 10 days now still i have not received the money. Does it even make sense to keep going back and forth to your offices wanting my money. Having to go there at 4am to stand on those long lines. Leaving my breastfeed child at home only to be told come back again in 10 days. With what money? Money that i do not have. Why is this department acting as if this is a handout. It's free money we getting from the government. While it is money that is rightfully mine. With all the neccessary documentation what seems to be the issue to process a maternity claim. I am going back to work next month still i have never got my money. Obviously issues like this do not affect anyone who works for the government sector and they will never see the point of actually putting the public first. But if issues like these were submitted through a private institution they would have been resolved within a month of being on leave within a month of submission.