Maponya Mall department of labour, some employees are reluctant to do their work I went there and receive false info about my claim the gentleman let me fill the form and told me I will receive money from 7-10 days i went back and find some lady who is im

Maponya Mall department of labour, some employees are reluctant to do their work I went there and receive false info about my claim the gentleman let me fill the form and told me I will receive money from 7-10 days i went back and find some lady who is impatient and advise me to start applying again. how can employees from same branch have different info ?