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SJ
Shanitha J

1 reviews | Active since Aug 2019

04 Jun 2021, 11:06

***** ***** AND INCOMPETANT!!

I AM SO SICK AND TIRED OF CONTACTING THE UFILING CALL CENTRE TO FIND OUT ON THE STATUS / PROGRESS OF MY MATERNITY BENEFITS CLAIM THAT I SUBMITTED IN NOVEMBER 2020.

WHEN I CALLED IN FEBRUARY, I WAS TOLD TO RESUBMIT....WHICH I DID........WHEN CALLING IN MARCH AGAIN I WAS TOLD THE VERY SAME DAMN THING......ONLY TO FIND OUT THAT AFTER SUBMITTING IN MARCH, MY PAPERS WERE ONLY SENT TO "THE ASSESSORS" IN APRIL 2021!!!

FOR THE ENTIRE MONTH OF MAY 2021 I HAVE BEEN GETTING DIFFERENT ANSWERS FROM DIFFERENT CALL CENTRE CONSULTANTS.

ON THE 27TH MAY 2021 I WAS TOLD ALL MY PAPERWORK IS PROCESSED AND FINALIZED AT THE ASSESSORS.

ON THE 28TH OF MARCH I WAS TOLD THE SAME AND ALSO TOLD TO FILE FOR "CONTINUATION OF BENEFITS".

TODAY; 04 JUNE 2021, I CALLED THE CALL CENTRE TO CONFIRM THAT THEY RECEIVED MY MEDICAL CERTIFICATE IN ORDER TO PROCEED WITH MY CONTINUATION OF BENEFITS. ONLY TO BE TOLD THAT MY DAMN UI19 AND SALARY SCHEDULE NEED IS MISSING ANDS TO BE RESUBMITTED!!!

SO PLEASE EXPLAIN TO ME HOW THE BLEDY HELL ALL THIS LIES AND BULL**** CAN BE TOLD TO ME??

WHY AM I OR WHY DO I HAVE TO FIGHT FOR MY OWN DAMN MONEY THAT I WOREKD HARD FOR..... I AM CURRENTLY SITTING AT HOME AND WAITING ON THIS MATERNITY BENEFITS TO BE PAID OUT.... BUT NO LUCK!!!

PLEASE SORT THIS ISSUES BEFORE THE END OF JUNE OR I WILL TAKE FURTHER LEGAL STEPS.

THIS IS JUST BULL**** AND **** AND NO CUSTOMER SERVICE OR PROFESSIONALISM WHATSOEVER!!!

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Replies (1)
SJ
Shanitha J's update04 Jun 2021, 11:07
Reviewer Update
I am disappointed in the service, I went on maternity leave in November 2020 and I am still awaiting my payments. All relevant documentation has been submitted ages ago, I submitted the last documents needed from my previous employer Dynamic Brands on the 18th of March. ALL of my paperwork is in order and has been sent to you people, everyday I call in I’m met with excuses as to why payment has not been made. On the Ufilling website NOTHING HAS BEEN UPDATED! It says “awaiting medical certificate” since December. All of my paperwork has been sent and I have proof! I’ve been told on countless occasions that you people apologize and a supervisor will call me back because my paperwork was not been loaded by whoever received it there which is NOT my problem. I made the effort to make sure everything was submitted and I am being taken for a fool by your call center telling me different things every time I call. I want my money because I worked my ass off for that money and IT BELONGS TO ME!!! NOT THE DAMN GOVERNMENT!!! No one can give me answers. How much longer am I suppose to wait. Those in charge don't respond to emails, calls, nothing and why is there even a call center? The level of incompetence is just pathetic. I am tired of the run around and basically begging for the money that I am due.