Lack Service

Absolutely pathetic service or lack thereof...My sons(twins) where retrenched last November, they registered their claims online in Jan 2021, thinking this would be a smooth sailing quick process, in light of covid... They uploaded their docs as requested...from the word go this has been nothing short of frustrating trying to get any feedback, on their profiles or from the call centre, agents keep saying the matter has been escalated, the matter has been escalated, call after 7 days ...after months of being told the matter has been escalated and call after 7 days, they get told they have a new system, they need to resend the same docs that where uploaded via a link, which they have done more than 15 times, cause each time they call in to follow up they get told no docs received....finally 1 off my boys got paid last month, after god knows how many calls, the other is still being told his claim has been escalated, to who? only god knows!!! this is absolutely beyond ridiculous, just goes to show the calibre of people we have working at our government departments...as soon as you try question them, they go silent and drop the call....Now my son get told he needs to complete a ui 2.8, they agents says he needs to download the form( they can't send to him), what a load off bull...they never asked for this all along...my other son never needed this document to be completed...surely double standards in operation here...Does it seriously take almost a year to get paid or is it just sheer laziness and incompetence!!!! Whatever it is, it is totally unacceptable in these trying times....