Lack of service from the Department of labour's

If I could give them no stars I would. I gave birth to my son in August 2024 and submitted shortly after on the ufiling system. It is now 3rd Jan 2024 and still nothing. Everything you follow Up it's something new that pops up. Like this is our money, we pay monthly without hesitation and now when it is time for you to fo your part. We have to fight. Is there anyone that can make this process easier or assist us in getting our hard earned money