Lack of response

Last year around August I phoned the UIF department as I have got my own small business for more than a year at that time, to check if my UIF contributions paid monthly over to the UIF department has been received and that everything is updated on their systems, they then advised me to complete a UI19 form and email it to the following address: ***, I have done this from August 2015 up until February 2016.One of my employees asked me if they can get proof to show that they are registered at the UIF department and that their money are paid over, so I phoned them in February 2016 to ask for a declaration form to indicate all my employees are registered, only to find out that there's showing 3 employees on their system, at that stage I already had 6 employees, so I told them this is incorrect and I did send them the UI19 forms as requested by you people and still nothing was rectified on the system. The one lady asked me what email address I used to send the documents to, I told her the email address they provided me with was ***, and her response was but you emailed it to the wrong email address. When you contact them, it takes about 30 min.