Labour issues

I app**** for UIF last year in June, until today I have never been assisted. The company was deducting UIF from my salary, When I went to make a follow they told that they send my papers to germiston that is where foreign national uif processed, I went to check and I was referred to the supervisor, the supervisor checked and found my papers in the shelves. He told me that there's no permit, I give him the permit but nothing changes cz I went to check last week they told me that I must wait they will call me. But they never called me before.