LABOUR HAS A BAD SERVICE IN THEIR CALL CENTER.

I have submitted my claim on the 6th May and at 17:22 same day i received confirmation sms with case no that "Your application for benefits has been sent for assessment. Kindly use Case no. *** to track application.. Enquiries contact local Labour Centre . Case No : ***. On the 14th May at 10:50 I received an sms saying Dear Client, your claim has been Approved. Please submit a payment continuation. And I submitted payment Continuation using the USSD that I was given in the office and I waited. Same day at 16:32 received sms saying Dear ANDISA JANET. UIF: Your request for payment Case No:**** has been received and will be processed within 5 working days.. Enquiries contact local Labour Centre . Case No : ****. 17 may at 09:55 received sms saying Dear ANDISA JANET. UIF:Your payment Case No:**** has been processed and funds will be paid into your bank account in 7 working days.. Enquiries contact local Labour Centre . Case No :***. I waited for the funds but they were not paid, I called after 9 days and I was told that I submitted payment Continuation before the claim was approved, my claim was approved on the 18th, I told the consultant that I was following the sms communication that was sent to me, yhooo she was so arrogant. I ended up hanging up the call. Even today I didn't get my UIF claim and when I call them they don't explain why I received the sms saying I must submit payment Continuation. But their records saying something else.