Labour Department UIF- Horrible Service

I app**** for my maternity benefit on the 13 Feb and my application was declined ten days later because all of my documents were not submitted , but I was told at the labor center to only submit two forms, not all four forms. I then laid a complaint and my application was eventually approved on the 15 March. I was told to submit continuation of benefit on the 30 March and then wait 15 business days for payment to be made. 15 days passed with no payment. Throughout this time I would call and send emails to be kept updated. I was told my status was stuck on continuation and I would have to complete continuation from over and it would be prioritized. I was advised to wait yet another 15 business days, still nothing after this time passed. My status changed from Sent to Paymaster to Re-Assess on the 30 April, its now beginning June and my status is still stick on Re-Assess. I have called the uif contact center, laid complaints, sent emails and I am not receiving feedback. The service of the uif call center agents is terrible with no extra effort put in, a laxy dazy approach, even a team leader could not help me. No one can give me answers for all this time which is unacceptable. Each time I am told the same thing, they are awaiting feedback from officials. This feedback and treatment is unfair and *********, inhumane to a degree. The Labour department -UIF needs to be looked into.