Labour department benoni

I don't understand why must we run up a d down for our own money the labour department in benoni we were told to go in and sign manually I signed on the 17th of September for my payment manually than I went back on the 2nd of October to follow up and u was told to sign again what is happening to the for.s we signing today I sent a email my response I got that I must go again to sign for payment is this now fair on us ppl don't have mo ey to up and down the last time I got assisted was because I got Mr Franscis involve thanks to him he helps alot of people if they can have a look at the uif groups how ppl complain how long to wait to receive your own money