inhumane treatment

Now the financial year end has come to a close at the UIF, I can phone and enquire about my payment. I phoned the call centre to be told that the Paymaster closed my continuation of benefits the 31st March 2022 because I did an appeal in January 2022, I asked how can they do that and not notify me, she became extremely rude and kept on interrupting me and even starting talking loader everytime I tried to say something, I said to her I called and the cost of the call is paid by me, she said login to Ufiling everything is stated there. Then she put the phone down in my ear. I phoned again and the next lady said it is closed by the paymaster because I will be receiving my payment any day now...... Who do you believe???? I am a UIF practitioner and I have been doing payroll for more than 30 years, I am shocked to my core, this is inhumane treatment!