inefficient service!!!!

To whom it may concern,

I app**** for a UIF claim on the 4th of April 2024 at the Labour Center, however after 3 weeks of following up, I discovered that the consultant who was helping me did not submit my documents hence it was rejected. I have since been corresponding with the consultants from the call center and was advised to submit the outstanding documents via the online portal which I did. I have been following up with this claim every week during the month of May and today, when I called, I spoke to Jeffrey who is a manager and the call center and he advised me to escalate this as it has been over 35 days since the assessor was looking at my claim. He had promised to reach me back before the end of the business day, however I am still waiting.

I have never dealt with this level of incompetency in my life, it's appalling! At this point, I can't even log in to the Labour Department online portal as I am getting an error that my credentials are incorrect. Lies!

I need someone to look into this ASAP. What is going on????