Inefficient customer service

I really don't know why is it that one needs to always logde complain in order to get paid the UIF funds. The customer service call centre is horrible. They don't know how to resolve queries. Everytime when I call them am always provided incorrect answers. I have been waiting for payment 2 weeks ago.l and nothing has been made until now please release my funds as they are legally mine. I don't have money to go each and every payment to labour. I have been waiting. Should I not get my funds by Friday I will report you to ombudsman and the news papers. What you are doing is pathetic.