*********** UIF processes

I was retrenched in March 2020 just as we went into lockdown. Then I tried creating my online profile, which was locked for some or other reason.. Ade numerous telephone calls to the UIF contact centre, been on hold for hours and was told to send an email. After sending a few emails just to ask for my profile to be unlocked, it's still not done, nor have I even received a reply to my email. This is the most pathetic lack of services I have ever experienced. How is that department still active with this high level of incompetence. I have been paying uif for many many years, it's my own money that's supposed to help me in my time of need which is NOW!