*********** "professionals"

Me and my Fiancé experience the worst if not disgusting experience with the Dept. of Labour - UIF Claims. We are proactive people and like to have everything in order upfront no matter the occasion. With the nearing of a very special occasion in our lives, we thought to complete and submit all the relevant information with regards to the UIF claim before she gave birth. We followed up on a regular basis just to find that every time there's documentation missing and then we resubmit. For the several times we followed up, it was the same excuse which made me think that their systems are *******, cause how can it be that they didn't receive all the documents after several submissions. Finally after 3 months, someone with the name Tshepo Seleka, assist us and it seems that things were starting to happen, just to find after almost another month, that payment was made into a Capitec account and not the FNB account as stipulated on the UI-2.8 documentation which the bank completed and certified and which was sent through with the rest of the documentation. They said they can't reverse the payment as it was already collected according to their systems, but what frustrates us is the fact that a bank account was used that wasn't supp**** by us and that money, almost R12000 is gone. How on earth do you use information not submitted to you? They are just neverminded, cause they made a mistake and don't even make an effort to get the money back. What on earth are we dealing with nowadays, this is a simple example of incompetence. We are completely disappointed and disgusted by the manner how we were assisted after this dept. is the one dept. I had so much respect for.