*********** Government Officials - UIF Claims Department - Utter Disgrace

I submitted my application online with Ufiling on 15 May 2021 to date there has been no movement on status application on the online system and still showing "Sent to Assessor".

I called the call center on the 29 June 2021 and was told that I have outstanding documents and the email address I used to submit my documents is no longer valid. The agent then sent me an email while on the call to which I needed to attach my UI19 and salary schedule in order for them to proceed with my application. I was then assured that my case will be escalated and application completed with 7-10 working days.

on the 6th July I called the call center again to get an update as there has been no update on line. The agent then told me to not worry and that my application for UIF has been approved and with the Paymasters and that I should receive my funds within 10 working days.

I asked but why the online system is not reflecting this information, I was then told to not worry as the online system has problems but my payment is being processed.

I found this rather strange and called again on the 8th July 2021 and was then told that my application was still with the Assessor for capturing and has not been approved yet.

I am appalled by this level of service by Government officials who is suppose to be assisting us during this trying times for our country yet they still find the time to provide misleading information just not to assist you.

Th agent also then told me that they do not have anyway of escalating my concern and that I should just wait it out it will be resolved and that he will put a note on the system for a team leader to call me. To date no call no update - Nothing.

I called again on Monday 12th July 2021 - I was then told that that application is still with assessor and no update. The agent then told me she will be escalating the case and putting note on it. She couldn't tell me why no one was responding to emails I have sent as well and that she will also email the admin department again and cc her team lead in who will give me a call as well - still no call to date. We are on the 11th working day today from the day I submitted my documents with no response at all on my application. I called today again as was told its still with the assessors for capturing.