INCOMPETENCE FROM DEPARTMENT OF LABOUR

I was advised to send an email with all documents for my UIF claim of which I did on the 13th of April 2020. There was one document missing which I also forwarded immediately after I received feedback also on the 13th of April 2020.

Today on the 4th of May 2020 ((after three weeks) I sent an email requesting for feedback and this is the message I received from Cynthia Fundzo

"Good Day

I did not ask you when did you submit your claim, I asked you where is the UI 19 form and you are not answering that and that is exactly why you cant be assisted you are not doing what is required from you instead you keep repeating the same story that we are responding to. Once you have all your documents in order re-send your completed applciation to *** . even your phone is off I was trying to call you and to explain I am not sure why do you even put your cell number on the emails if you cant be reached on it."

I've only spoken to this person on the 13th of April and only today requesting for feedback, I do not know which same story I'm repeating and which document I did not send. She must forward proof of the same story I'm repeating and that she did not receive the document she requested from me because I have proof of our emails and proof that documents were sent. This is high level of incompetence and people like her need to be disciplined for giving poor service. imagine waiting for three weeks with no feedback and later receive such response when you have done everything correctly. this is high unacceptable!!!