if claim

I CLAIMED UIF ON 16 JAN 2015,WITH ALL DOCUMETS SUBMITTED,THEY SAID I MUST COME BACK 16 FEB 2015,AS IS DID AND AFTER STANDING IN THE Q FOR 3HOURS,THEY JUST SAID IT WAS NOT SUBMITTED YET,I MUST COME BACK AGAIN 16 MARCH 2015,UIF IS SUPPOSE TO BE THERE TO ASSIST WITH INCOME,WHILE YOU LOOKING FOR WORK.NOW I MUST SELL MY GOODS AT HOME TO PUT FOOD ON THE TABLE.THE EMPLOYEES AT DEP OS LABOUR THINKS THEY ARE DOING YOU A FAVOUR.