I have submit my UIF document in March

I was in a car accident, i did not get full pay and then my employee sent the rest UIF need to pay out. I did submit all the paper in March and i had to collect the money in April. when i when in April they confirm that my staff was not approved as yet. I when to the UIF office about 10 to 12 time and still today it is not sorted. I am not getting and feedback. I when to the UIF office again last week the 01/09/2015, the guy the help me said that it will be sorted by the 04/09/2015. Today i am still waiting for feedback. I do not have energy to go back to UIF as the staff is not helpful and do not stay by there word. There was already 4 people that assist me and still no joy. Please help to to sorted out my staff