I am extremely unhappy with the process of of my claim

I am extremely disappointed with the way my claim has been handled from the day i submitted. Calling the contact center every week and always getting different stories from different consultants. After two weeks only todau i am told that i have two claims thats why my claim is delayed and that the assessor normally takea time to cancel claims if they say such in their system.I feel like some of thw consultants are in competent or dont know the process of claiming in order to educate their customers. I never knew that i had to claim online after another two weeka of calling and submitting documents without being educated on claiming online first then submitting documents. They cant even provide me the email address of my assessor to follow up on my claim accordingly. Iv been provided another number to call to cancel one of the claims. The service received is horrible.