Horrific service yet again, deparment of labour living up to its reputation of no help

Good day,

Its sad to have to yet again complain due to horrific, shocking service from a government employee who is hired to serve customers but yet gives a bad service and attitude to an elderly person prior to assisting me giving the same attitude and service yet again and continuously to the people who followed me.

This information from the female supervisor of the department of Labour Soshanguve is that the cut of time for payment is 2 o clock yet the Department of Labour function from 07:30-16:00 as advertised and included below.

I queried what is the cut of time for payment and she could not answer the question posed but proceeded to insist not to come to the department of labour at 2 o clock as her cut of time is 2 o clock and also refused to tell me her name and surname.

I then received more ill treatment due to the fact that I said I will complain about the service and treatment, I was then advise to sit in a line with people who are still applying for uif benefits yet I am there for my payment to be captured as i have filled and signed my form.

She assisted the people who came after me and i was told to sit and wait, i waited from 2 o clock till 15:40 while she went up and down the labour department assisting her colleagues.

Phindile Mhlabane concerned asked why am I still sitting in her queue and i advised her my problem and situation to her, she advised she cant help me when it comes to payment.

This supervisor has infringed on my rights to access to services, she has taken upon herself as she has the power to refuse me my payment for benefits that I have worked for that assist in me paying my child's school fees and transport.

I have attached a previous complaint where government officials are not working firstly, I mentioned this previously ( please see attached e-mail complaint that was responded to but never resolved)

I'm shocked, we have government employees treating the people they promise to serve like dogs along with disrespect from someone who is employed and paid to do the job they signed and promised to do and deliver, how can you reprimand an elderly person and been rude without any remorse of feeling whatsoever.

I was told by some government employees at the labour deparment and also customers not to complain as i will be subjected to alienation and ill-treatment and my life will be made a living hell.

I have wasted money that I don't have travelling to ensure I can pay my child's school fees, her transport, im a father who needs to support my child and I experience a government employee with a stinking attitude and refusal to assist.

My government employees people like her to assist and serve with that type of attitude.

I pray to God this is resolved and people like her are not hired to serve people, these are typical examples of the service that been received on a daily basis because nothing is been done and the government employees know they can get away with such behaviour.

ID number *** Xolani Bobby Radebe. Department of Labour Soshanguve Contact number: 081 362 047 E-mail address: ***