HORRIBLE SERVICE!!!

I app**** for UIF on the 10.06.2021 and sent all the required documents on the 19.07.2021, I have been calling to follow since then however I am being told different stories by the different agents. The application was completed by the assessor on the 04.12.2021. then was asked to submit a continuation of benefits on the 24.02.2022 after calling almost every week to find out what the status of the application was following the 'APPROVED' status. I then called back to follow up as the status was since "sent to Paymaster" I was told to apply again for the continuation of benefits which I did on the 24.03.2022 and to this day it has since been on the same status. When I do call to follow up I am being told about a back log that they are not able to tell me how long it is going to take to get a response. I am still not able to get a proper response as to whether or not I am still going to get the money which was due to me for UIF that I app**** for or not. The service is HORRIBLE! I wonder where all the money that is being taken from us for UIF is actually going as it is not being given back to us when we actually need it for assistance. You are not even able to apply for Social Relief because the status always rejects you due to this nonsense.