Horrible online UIF system

App**** for the UIF benefit , submitted the documents on the 23rd of August 2021. Was told I will get a response 20 days after submission. When we did a follow up they advised that they could not find my documents during the assessment but eventually found it and sent it back to the assessor for assessing . Every time i call in to follow up - they just advise it has been sent to the assessor and i just need to wait for an email to confirm if the claim has been approved or rejected. No one responds to emails or supply any feedback. I have called various times and spoke to Imogen as well as Dilisile. I am disgusted by this entire process. I did the claim online as I have a baby and am unable to go into a branch. I would like immediate assistance on this matter as I am tired of just waiting and receiving no feedback unless I call for feedback.

I hope to have this sorted today.