HORRIBLE AND UNHELPFUL SERVICE WHAT A SHAME!!!!

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THIS CASE HAS BEEN PARKED SINCE JUNE....THERE IS NO HELP FROM THE CALL CENTRE AGENTS AT ALL.....THEY ARE ALL RUDE AND UNHELPFUL.....AS IF THEY ARE PAYING US FROM THEIR OWN POCKETS........ITS BEING ASSESSED FOR THE LAST 3 MONTHS AND THERE IS NOTHING THEY CAN DO ABOUT..........THIS DEPARTMENT IS JUST PATHETIC....NO WONDER OUR COUNTRY IS GOING DOWN HILL BECOZ OF SERVICE DELIVERY LIKE THIS!!!!.........CRY THE BELOVED COUNTRY........SHAMEFUL!!!