Has this department collapsed under the COVID pressure

Has this department collapsed under the COVID pressure. I have been trying for 2 months to get assistance with two items following their online procedure and there is no department other than the TERS helpline taking calls. The refer to the other numbers that only have a answering service referring to the email service. This is a circular loop so this does not work. 1) Change of bank details UIF2.8 The mail address for this amendment has not responded appropriately for a month. 2) Employee U Filing Registration Employee details was not submitted successfully and the password cannot be reset. Again the appropriate email address is not responding and no telephone assistance is available.

Where do one go now to get assistance other than paid consultants who have backdoor access.

This should not be correct as the design of the multi million dollar system should work properly with a self service process and the support structures should be in place to respond within reasonable time instead of sending reversal mail's telling you what to do that does not work. Minister of Labour, your department is failing and put the countrymen in distress.