From Bad to Absolutely Way above Service from the UIF Department

<div>This is most probably one of the first for complementing any Government department. Since February, I have been battling to either register on line or contact any UIF office in the Country, most probably have hung on listening to music for hours on end. Yesterday I contacted the office in Verulem. A pleasant lady ( unfortunately did not record her name ) whom was really Friendly, after to listening to my concerns, said she would get someone to phone me back. I stated that that would never ever happen and I would phone back. I got a call where Mdu Khumalo introduced himself as an employee from Verulem UIF. If I did not have a strong heart, Mdu could have caused me a Heart Attack. Mdu was Friendly and extremely helpful and as he phoned me just before their closing hours, promised to mail all documents to me in the morning to complete. Mdu, you are a very pleasant exception when dealing with Government departments and it is dedicated people like yourself whom should be used to train all people whom deal with the public. Mdu you are an exception of Excellent Service and are an example of what service levels should be offered. The lady whom took my call is also an asset and should also be used to train other people dealing with the public. Thank you Mdu Khumalo for your awesome assistance.</div>