Failing when you need them most

We app**** for uif in November 2021. Since then it has been an uphill battle and every time we phone them, it's a new story or excuse of why they can't pay out. Now they're asking us to redo the entire process, including sending them information they already have. ID? Yes I kid you not, they're asking for my ID, which they already have. UI19, again, which they already have. Salary schedule, which they already have. It's now May 2022 and I have not had an income since September 2021. I'm recovering from long term Covid and can't work. But this means nothing to them. They just don't care.