Extremely poor service!!!

Been waiting on payment since the 05/04/2024 and still no feedback. urgently provide feedback on this case. I submitted the documents on the 05/04/2024. According to the website, once the status is updated to "sent to assessor" it takes 5 days. This was not the case. I called in on the 29/04/2024, only to be told that there are some outstanding documents to which no one has communicated this to me or bothered to give me a call. I was told I needed to go to some self-service link which was emailed to me after the call. The agent failed to mention that I needed to register through ESSA in order for a password to be generated and sent to me which I only found out on the 01/05/2024, again with me having to request a call back!!!

And it is now a month later with no further update. I cannot wait any longer for payment to be made. This is ridiculous. I am going hellopeter, twitter, ombudsman and every channel that I can get hold off to report this. [CASE ID: C-***]