EXTREMELY BAD SERVICE TO THE PUBLIC/NEGATIVE ATTITUDES

I WAS AT THE DEPT OF LABOUR FOR MORE THAN 15 TIMES THE PAST 2 MONTHS. BEEN SENT FROM 1 POINT TO THE NEXT. MR MO***ENG AND A PERSON CALLED GEORGE HELPED ME. OR I WOULD RATHER SAY DIDNT HELP ME AT ALL. MR MO***ENG AS WELL AS GEORGE WHO WAS AT THE CUSTOMER COUNTER AT THAT TIME ( 31 MAY 2017) COLLECTED ALL MY CLAIM PAPERS AND MR MO***ENG ACTUALLY USED THE WORD "PERFECT" AS ACCORDING TO HIM ALL MY FORMS WAS PERFECTLY PRESENTED. WHEN 10 DAYS PASSED AFTER I SIGNED, I HAVENT RECEIVED ANY PAY OUT YET, I WENT BACK, WERE I WAS TOLD THAT THERE IS 2 FORMS MISSING. AGAIN I WAITED ALMOST A MONTH FOR A PAY OUT. I LAYED A COMPLAINT AGAINTS THE OFFICE THEN. 4 DAYS AFTER I RECEIVED A PAY OUT. AGAIN THIS MONTH I WENT TO SIGN, AND AGAIN NO PAY OUTS AND NOW ITS 2 WEEKS AFTER I SIGNED. I WENT BACK TO THE BETHLEHEM'S OFFICE AND WANTED TO SPEAK TO A SUPERVISOR. MR TEBOHO MOGOTLOA TOOK ME TO HIS OFFICE AND SHOWED ME THE COURIER PARCEL THAT NOBODY CAME TO PICK UP OR BOTHER TO FOLLOW UP ON WITH A COURIER. THIS HAS BEEN IN HIS OFFICE WITH PEOPLE'S FORMS IN IT THAT SIGNED FROM THE 4TH OF AUGUST ALLREADY. TOGETHER WITH MY PAPERS, WHICH I SIGNED ON THE 7TH. IT HAS BEEN IN HIS OFFICE FOR 10 DAYS WITH OTHER WORDS, BECAUSE I WAS THERE AGAIN ON THE 14TH OF AUGUST. AND STILL THE PARCEL WAS IN HIS OFFICE. HE TOLD ME I AM WELCOME TO LAY A COMPLAINTS AS "SOMEONE" IS NOT DOING HIS/HER WORK. I WAS SO SHOCKED AT THIS HAPPENING, AS I WAS ASSURED FROM THE PREVIOUS MONTH THAT THEY ARE SORRY FOR THE INCONVENIENCE THAT WAS CAUSED WITH MY PAY OUTS OF THE PASSED 6 WEEKS PRIOR TO THIS INCIDENT. MR MOGOTLOA ASSURED ME THE PARCEL WOULD BE HANDED OVER ON THE 14TH OF AUGUST 2017 FROM CHARLENE MBELE WHICH WENT TO BLOEMFONTEIN AND WOULD GIVE THE PARCEL HERSELF TO THE PAYMASTERS OFFICE. NO ONE RECEIVED ANYTHING AS YET. AGAIN I PHONED MR MOGOTLOA FROM THE BETHLEHEM'S BRANCH AND HE TOLD ME I AM ARROGANT AND THAT HE WOULD APPRECIATE IT IF I LAID A COMPLAINT. INSTEAD OF REASSURING ME THAT HE HAS POINTED OUT WHO THE CULPRITS AT HIS OFFICE IS AND MAKING SURE THAT THIS HAPPENS AGAIN. WHAT IS WORRYING IS THAT MRS IRMA GOOSEN IS NEVER AVAILABLE ACCORDING TO HER STAFF. SHE NEVER PHONED ME OR TRIED TO MAKE CONTACT WITH ME TO TELL ME WHAT IS GOING ON. SHE DID KNOW OF 6 WEEKS BACK WHAT ALSO HAPPENED TO ME AND I AM SURE TO HUNDREDS OF PEOPLE ALSO. THE BETHLEHEM'S DEPT OF LABOUR IS DEFINITELY NOT AIMING TO HELP THE PUBLIC SUFFICIENTLY AND SOLVING A PROBLEM IS TO MUCH OF AN EFFORT. I AM HIGHLY DISSAPOINTED IN THE SERVICE I HAVE BEEN RECEIVING THUS FAR. THE ONLY PERSON THAT STANDS OUT FROM THIS BAD EXPERIENCES I HAD THIS FAR, IS ANITA VD WESTHUIZEN FROM THE PROVINCIAL PAYMASTER'S OFFICE. SHE IS THE ONLY PERSON THAT HAS PUT IN EFFORT TO HELP ME. AND I WANT TO BRING THAT UNDER THE ATTENTION OF HER SUPERVISORS. THE DEPT OF LABOUR NEEDS MORE PEOPLE EMPLOYED LIKE HER. SHE GOES BEYOND WHAT IS EXPECTED OF HER AND ACTUALLY PHONED ME BACK TWICE TO REASSURE ME OF HER QUICK RESPONSE AND SERVICE. WHAT THE DEPT OF LABOUR IN BETHLEHEM DOESNT UNDERSTAND IS THAT WE AS THE UIF CLAIMERS ALSO NEEDS TO BE TOLD WHAT IS GOING ON, AS WE ARE DEPENDING ON THAT PAY OUTS TO SURVIVE. AS YOU SURELY KNOW HOW RESTRICTED WORK OPPORTUNITIES IN THE COUNTRY SIDE IS. WHY IS IT THAT YOU MAKE IT SO CLEAR THAT YOU DONT EVEN GIVE A DAMN IN TO TAKING CARE OF THE FACT THAT YOU ARE BEING PAID A SALARY TO DO YOUR WORK, BUT YOU DONT DO IT TO THE BEST OF YOUR ABBILITY? THEN YOU TELL ME THAT I AM ARROGANT IN WANTING TO KNOW WHAT HAPPENED IN THE PASSED 14 DAYS AFTER I HAVE SIGNED BUT HAVENT RECEIVED A PAY OUT YET?

I REALLY THINK YOU MUST BE TRAINED BETTER TO DO YOUR WORK MORE EFFICIENTLY AND BE MORE MOTIVATED AND POSITIVE IN ORDER TO BE MORE PRODUCTIVE WHEN YOU WORK WITH THE PUBLIC AND WITH ADMINISTRATION.