Extremely bad and slow service

To the *** team, I cannot believe how much of airtime is wasted on the UIF call center. I registered on U-Filling on the 24th September regarding claiming for my UIF case number *** was texted after my registration i took the liberty of calling on the 25th to ask to whom i will send my retrenchment documents which is the UI-19 forms from employer i was then given an email address to send the documents which was to *** i sent the documents on the same day of the 25th. I keep calling the UIF call center *** and call Centre agents keep telling me nothing has been filled as yet, on Monday the 7th October spoke to a consultant Katlego Nong whom gave me his email address to send him the documents so he can forward the very same documents iv sent to *** which he sent them so today i call which is the 10th and my UI-19 documents are still not filled. What kind of service is this why introduce a U-Filling system yet we still need to call and we still not assisted this U-Filling is suppose to make things easier for customers rather then falling ques at your offices knowing that staff is a problem as well. I need answers as this is unacceptable no one has even bothered to call back it's over 11 working days and there's no movement then you find when calling you still have to wait coz call Centre is experiencing high call volume that's because people are not assisted as they are suppose too. Can government departments such as labour department start taking they customers serious and high priority. I demand a call as i will not fall a line since im already half way to the whole process I'm waiting for explanation ***