Exceptionally Horrific services

Good day.

I have been dealing with a claims case for some time now... it has taken more than 4months now and I need assistance as the call centre agents seem to be giving me various responses and excuses as to why my claim has not yet been assessed.

I have submitted my documents... but on the first occasion, the agent who assisted me did not attach all the documents I had submitted when they sent the query to a claims assessor.

I have called again and again and I am now recieving 3 different reasons as to why the claim is being delayed. this is very frustrating. as I've called UIF almost 10 times now with no resolve.

I am always told that the team leaders are either in a meeting or unavailable and I have tried my level best to try and sort this out. The claim has not yet been assessed and each agent has given me different time periods.

I had spoken to a teamleadr who had promised to call me back and a month later I am still waiting.

i am now requesting that an operational manager contacts me to give me feedback on my claim. this is very frustrating as I have bills to cover for for the past 4months and debts are pilling up.

Tshepang Matshaba ***