Do not apply online and don't waste time with the Call Centre.

Once all your documentation is submitted, don't waste your time with the Call Centre agents, they don't have the answer.

All you will get is "Sorry for the inconvenience". When you ask for a timeframe on the payout or pending claim, every agent has a different time. "It can take up to..." "7 days / 15 days / 35 days / 20 days / 7-10 days, etc"... NO ONE has a definitive answer.

Their ONLY DUTY is to pacify you by saying "Sorry for the inconvenience", and to give you some arbitrary timeframe to keep the peace and get you off the line.

After about the 10 call, one of the agents told me to go to the nearest Labour Department... This was on a Thursday, he said that it will be seen to either tomorrow (Friday) or the next Monday... Monday has come and gone, it's now a week later, and still nothing.

I have been waiting since November!

Based on some feedback... Applying online IS NOT the way to go and is the reason why it takes so long. It's apparently best to apply directly at the Labour Department.