Dissgusting service by our government

I app**** for uif benefits on the 26 october 2019 and was told to return on the 27 november 2019 when i arrived after standing in a 3.5 hour que only to be told that my claim is stil pending and that they are assessing claims for the past 4 years being employed by different companies and then told to wait till the 11 decmeber 2019 for update i then called the toll free number friday 29 november 2019 and was told by sidney that they are almost done with assessments and that in the 1st week of december i must call for final update when i called today 2 december 2019 im told the claim has since been in assesing que with no valid update and that it will now be sent for reassing?why must a claim that i never ever recieved update on now be reassesed really for a bread winner and it being december how do i get over this dissapointment i mean for a 1st time in my life claiming this is dissgusting really please help