Dispicable service for monies that belong to us.

On the 28th of Jan 2015, not only did I stand in line for 10 +/- hrs (06:00 til after 4pm), only to reach inside the building @ 15h30 and having joined another line, I was told I should return following day, upon returning, I stood in line from 6am and only after having to complain to a very rude manager (Humphrey) at the department of labor, did I manage to get a service rendered , at after which was told to return 8wks after (for processing of documents) at this point I started communicating with complaints officer (Hlengiwe Cele) about this, then she flimsy tried explain that they can only handle 200 people per day, as other centres are under renovations. She personally told me that I can come through for 1st signing (which was the 17th Fed, 4wks prior the date I was initially told to return on) after this day, I handed all requested documents and was told to expect payment after 10 working day and to date, nothing, and when I go launch this complaint, I am tod that I must again go join a queue, along with those people who are the to submit documents, which is a process I've already gone through. Must I really have to wait more than 3hrs, to have my query attended too?