DISGUSTING SERVICE

My son started his UIF claim on the 5th July 2021. It is a year and two months later and still no payment. ALL documents have been sent to UIF, nothing is outstanding. His previous employer also tried to assist from her side and still no joy. Every time he calls its the same, agents say there are documents outstanding which have been sent to them 12 months ago, OR we can hear that an agent has answered the call but says nothing OR you are put on hold for 10 minutes or more and when the agent comes back they drop the call OR, like today, he is told that all the documents he sent through are password protected, which they are not!! It is over a year..... No willingness to help or check or do anything. When you ask to speak to a manager, you are put on hold with no-one picking up the call to assist!! UIF service is DISGUSTING to say the least.