DISGUSTING SERVICE EVER

I know the labour law won't care about this going to hello peter but I am writing my review anyway, I have submitted my claim 29 September and nothing has happened the contact center agents have no idea what is going on and they informed me that they do not get responses from the claims dept or anyone else so we just have to call and follow up even though they do not know how the processes work or what Is going on no one can assist no emails are being responded to not even from the regional head of Cape town she once responded to me asking for my I'd I sent it immediately and since that she ignored me including several other labour.gov emails I can add all the names they respond once and after that nothing how is it even possible to follow up with people that do not have the knowledge of what is going on in their jobs what are they doing there? I have been on the phone this morning after 7 until now and ots 12h41 PM I am on the phone very week with no luck and no competencies at all, no teamleader no manager so how do they work? Sitting there answering calls for stats??? The most utterly, ridiculous, disgusting, frustrating, outrageous, foolish service a person can experience is government service they do not care!!!!! They're a disgrace there is no words that can explain what our government does to their people they feel nothing for their people. Disgusted!!!!