Disgusting service

I app**** on the 28th of november 2020 and I have still not received and funds or proper information as to when my claim will be sorted out. I was told on the on the 20th of Jan that my forms went to the claims department and then on the 4th of February my forms were sent again and i was told i needed to wait a further 15 more days, today I was told to wait some more and to be patient. The whole covid experience has been awful but the uif department makes the whole process just unbearable, their ability to just give someone basic information is non existent. First its wait 7 days then 15 days now its 21 days. I actually can't believe the audacity of the uif department. It is truly the worst and most inhumane department as it fails in its duty to deliver service to people in a time when it is most needed. They are disgusting.