Disgusting Customer Service

Frustrating experience with absolutely poor service. Contact Centre consultant that has the audecity to drop the call whilst still busy talking. It is my first time ever coming across an organisation that works with people but the staff is prohibited to send out communication to clients. The only time you get to be informed about your application is when you call in, even when you call in and ask the consultant to send a confirmation email. The response you get is that; "we not allowed to send out emails or any form of communication to clients, clients need to call in".

I am totally disgusted by the service. Your Client Service consultants are not helpful at all, instead are rude to clients. The only thing I wanted was just a confirmation email outlining the outstanding requirement from my previous employer.