Discouraged & Disappointed

My Husband Retired in July 2022, I went online to register him for his UIF benefits. He is dyslexic so we thought that this would be a route that would be ideal as I could then assist him where need be. Little did we realize we would be in for the fight of a lifetime. Finally this year January his first COB was approved. We were so relieved and delighted, Little did we know that disappointment would follow close behind. To this day he has still not received a single payment and was told today that his claim has not been approved (by a VERY rude consultant from the call center) even though we have I on email that it has. This is so overwhelming and upsetting as we have fought this battle for 19/20 months now... will this ever be resolved will this ever end...